At Laxmi 365, your privacy is more than a formality — it is our responsibility. This Privacy Policy document clearly explains how we collect, process, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We invest in the best technologies and procedures to ensure that every piece of information you entrust to Laxmi 365 remains protected at all times.
All data transmitted between your device and Laxmi 365's servers is protected with bank-grade 256-bit SSL encryption. Your personal and financial information cannot be intercepted by third parties during transmission.
Laxmi 365's Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all data protection principles established under Malaysian law to safeguard your rights.
Laxmi 365 has never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used solely for the purposes stated in this Privacy Policy.
As a Laxmi 365 member, you have the right to access, update, or request deletion of your personal data at any time. Contact us at support@laxmi365.my and we will process your request within 14 business days.
Laxmi 365 member data is stored in secure data centres located in Malaysia. We employ multi-layered firewalls, intrusion detection systems, and 24-hour monitoring to ensure our servers remain protected at all times.
We believe you have the right to know exactly what we do with your data. Laxmi 365's Privacy Policy is written in plain, easy-to-understand language — no confusing legal jargon, no hidden terms.
When you register or use the Laxmi 365 platform, we collect several categories of personal information to ensure our services run smoothly, securely, and in compliance with Malaysian legal requirements. The types of data we collect are as follows:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number | Registration form & KYC |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Data | Bank account numbers, e-wallet IDs (TNG, GrabPay, Boost, ShopeePay), transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Automatically during use |
| Behavioural Data | Betting records, games played, active session history | Automatically during use |
| Communications | Live chat transcripts, emails, support tickets | Interactions with the support team |
Laxmi 365 only collects data that is strictly necessary for legitimate purposes. We do not collect sensitive information such as medical records, religious beliefs, or political views. All data is collected on the basis of consent given at the time of Laxmi 365 account registration.
Note: For identity verification (KYC), you may be asked to submit a copy of your MyKad along with a bank statement or e-wallet screenshot. These documents are stored securely and only accessed by authorised personnel.
Personal data collected by Laxmi 365 is used solely for legitimate purposes directly related to the operation of our platform. The following are the primary ways your data is used:
Laxmi 365 will not use your data for any purpose beyond those stated above without first obtaining your additional consent.
Laxmi 365 maintains a strict policy on data sharing. We do not sell your personal data to any party. However, in certain limited circumstances, we may share your information with the following parties:
All third parties granted access to your data by Laxmi 365 are required to comply with strict data security standards and may only use that data for authorised purposes. Laxmi 365 is not responsible for the privacy practices of third parties operating independently of our platform.
If Laxmi 365 undergoes any corporate restructuring, merger, or acquisition, user data may be transferred to the new entity. In such circumstances, you will be notified in advance and your rights under this Privacy Policy will continue to be upheld.
Laxmi 365 invests seriously in security infrastructure to protect your personal data from unauthorised access, loss, or misuse. The security measures we have in place include:
While Laxmi 365 takes all reasonable steps to protect your data, no system is 100% secure. In the event of a data security incident that affects you, Laxmi 365 will notify you within 72 hours of the incident being detected.
You also play an important role in keeping your Laxmi 365 account secure. Make sure you use a strong, unique password, never share your login credentials with anyone, and log out of your account after every session — especially when using a shared or public device.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Laxmi 365's Privacy Policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Laxmi 365 will provide this information within 21 business days from the date the request is received.
If you find that any personal data we hold is inaccurate or out of date, you have the right to request a correction. You can also update basic information directly through your Laxmi 365 account settings.
You may request deletion of your personal data upon account closure, subject to legal record-keeping obligations. Financial transaction records may need to be retained for up to 7 years in accordance with Malaysian law.
You may withdraw consent to receive marketing communications from Laxmi 365 at any time by contacting support@laxmi365.my or using the unsubscribe link in our promotional emails.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider should you close your Laxmi 365 account.
In certain circumstances, you may request that Laxmi 365 restrict the processing of your data — for example, during an investigation or dispute.
To exercise any of the rights above, please contact the Laxmi 365 privacy team at support@laxmi365.my with the email subject "Data Privacy Request". We will process your request within 14–21 business days.
Laxmi 365 uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Below are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the Laxmi 365 platform. To clear stored cookies, use the "Clear Browsing Data" function in your browser settings.
Laxmi 365 does not use third-party cookies for targeted advertising without your consent. Your privacy always comes first.
Laxmi 365 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required under Malaysian law. Our data retention schedule is as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | For the duration of the active account | Ongoing account management |
| Financial Transaction Records | 7 years after the transaction | AML & Malaysian tax legal requirements |
| KYC Documents | 5 years after account closure | AMLA 2001 legal requirements |
| Gaming & Betting Logs | 3 years | Dispute resolution & audit |
| Support Communication Logs | 2 years | Service reference & improvement |
| Technical Data (IP, access logs) | 90 days | Security & fraud detection |
| Inactive Accounts | 12 months after inactivity | Subsequently deleted or anonymised |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you. Laxmi 365 applies industry-standard data deletion methods to ensure data cannot be recovered after deletion.
If you have any questions, concerns, or wish to exercise your privacy rights, the Laxmi 365 team is here to help. We operate 24 hours a day, 7 days a week, 365 days a year.
Laxmi 365 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or member feedback. Any material changes will be communicated to you via your registered email or through a notification on the Laxmi 365 platform at least 14 days before the changes take effect.
Laxmi 365 is committed to being Malaysia's most trusted online casino platform when it comes to security and data privacy. Your trust is our most valuable asset.
This Privacy Policy was last updated on 1 January 2026. If you have any enquiries, please contact us at support@laxmi365.my.
Your data is protected, your transactions are secure, and your gaming experience is our priority. Register now and enjoy Laxmi 365's exclusive welcome bonus for new Malaysian members.